Luna Playable

Unity Playworks (Luna) export → network-ready playable

⌘↵ build

Refund Policy

What you are buying, and when we refund it. Effective 10 October 2026.

What credits are

Luna Playable sells prepaid build credits — not a subscription. Nothing renews automatically and nothing recurs. One credit produces one successful build. A build that fails validation costs nothing. Credits are valid for 30 days from the day they are granted to your account, and each pack keeps its own expiry date; when you hold more than one pack, credits are spent oldest-expiring first, so a newer pack never shortens an older one. The free trial credit given on sign-up is a courtesy and has no cash value.

Refunds

You may request a refund of unused credits within 14 days of purchase. We refund what is left in the pack you bought, at the price you paid. We do not refund:

If a build fails because of a fault on our side, tell us and we will re-credit it. That is not a refund — you keep the credit — so it is not subject to the 14-day window.

How to request one

Use the contact page with the email address on your account and, if you have it, your purchase reference. We will confirm the balance and the pack's expiry date, and if the request qualifies we refund to the original payment method, in the currency you paid. Please contact us before raising a payment dispute — it is nearly always faster to fix it directly.

Availability

We work to keep the service running, but we do not promise uninterrupted availability, and a short interruption is not by itself grounds for a refund. Nothing in this policy limits any right you have under mandatory consumer law where you live.

Governing law

This policy is governed by the laws of Pakistan, and the courts of Pakistan have exclusive jurisdiction over any dispute arising from it — without affecting consumer rights you hold where you live. We are Firenado SMC Private Ltd, reachable through the contact page or firenadosmcprivateltd@gmail.com.